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Payment Options:

We Accept Visa, Mastecard, and Paypal for All Purchases. For Shipments within the United States, We Also Accept Money Orders, Cashiers Checks, and Personal Checks. Please Do Not Send Cash Through the Mail!!! Sorry, No COD's.

Credit Cards:

All Credit Cards are Verified. We May Contact You, if More Information is Needed, Prior to Shipping Your Merchandise. This May Cause a Delay in Your Shipments Arrival.

Money Orders, Cashiers Checks, and Personal Checks:

We Accept Checks, Money Orders, and Cashiers Checks in US Funds. Sorry, No International Checks or Money Orders. All Checks Require at Least 14 days to Clear Our Bank, therefore Your Shipment will be Delayed. We Do Not Ship Any Merchandise until Your Check Clears. Please Make All Checks and Money Orders Payable to "Holy Cow".

Paypal:

We Now Accept Paypal for All US and International Orders.

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Return Policy:

We will Gladly Accept Returns for Defective Items Due to a Flaw in Manufacturing or for Shipments that were Sent Incorrectly. For Items Damaged during Shipment, Please Contact Your Local Postmaster.

Special Notes:

All Purchases of New DVD's and CD's are Final. These Items are non-returnable due to possible Hidden Damage.

All Purchases of Cosplay Costumes are Final. Please email us with any questions you may have prior to purchasing these Items.

All Returns require a Return Authorization Number. This Number can be Obtained through Our Customer Service via Email or Phone. This Number Must Be Listed on Your Shipping Container or Address Label. We will Not Accept any Merchandise that has Not been given a Return Authorization Number. This Merchandise will be Returned to the Customer.

In Order to Receive a Credit, Merchandise Must be Returned:

-In Sellable Condition (Undamaged)

-In Original Unopened Packaging with any and All Accessories

All Merchandise Must be Returned within 15 days from the Date of Purchase Listed on Your Receipt. A 15% restocking fee will be applied to authorized returns received after the 15 days. No Returns will be Accepted after 20 days. This Merchandise will be Returned to the Customer.

We will Notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.

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Cancellations:

If you Cancel an order After it has been Shipped Out, then you will be responsible for shipping charges plus a 15% restocking fee.

If you Cancel an Charged Order Before it has Shipped Out, then you will be refunded the total charge minus a cancellation fee to cover Any associated Credit Card Fees.

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Sales Tax:

5% Sales Tax will be Added to All Orders Shipped within the State of Virginia.

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Shipping and Handling: We Ship Worldwide!

**Please Note that Additional Charges May be Added for Large, Irregular Sized or Bulky Items, or for Heavy Items.

United States Shipments: (Domestic)

We Ship through the United States Post Office using First Class, Parcel Post, and Priority Mail Depending on the Size and Weight of the Items Purchased. If Express Shipments are Required, Please Note this on Your Order, and We will Contact You for More Information.

Most Shipping Confirmations are Sent via Email. Please Make Sure You List Your Email on the Order.

Please Allow 2 to 3 Weeks for Delivery. We are Not responsible for Lost or Damaged Packages, or Delayed Shipments.

Please Make Sure Your Shipping Address is Correct! If Your Shipment is Returned to Us, We will Charge You Again to Reship the Items.

We Ship to All APO, FPO, PR, GU, and VI Addresses for Our Citizens who are in The Service of Our Country. However, Service is Limited to Priority Mail Only. If you live Outside of the Country and Do Not have One of These Addresses, Please Use International Shipping Rates.

International Shipments:

Some Shipping Companies Charge a Delivery Fee when Delivering to a Foreign Country. These Fees are Your Responsibility and are Not included in Our Quoted Shipping Price.

We are Not Responsible for Any Shipments Seized by Customs and can Not Refund you for this Merchandise.

All International Shipments are Made through the United States Post Office. Delivery May Take Up to 3 Weeks Due to Customs. We are Not responsible for Lost or Damaged Packages, or Delayed Shipments. Additional Charges May Apply.

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Preorders:

Preorder Street Dates are Subject to Change and Often Do. This May Occur without Our Distributors Notifying Us. We will Do Our Best to Keep You Informed of the Delivery Status of Your Preordered Item(s). If You are Concerned about Your Preordered Items, Please Contact Our Customer Service to Check the Status. In Rare Cases, Preorder Releases May be Cancelled by the Manufacturer. This is Out of Our Control and Any Monies Involved will be Refunded to You.